Dog Friendly*

FREE Cancellation*

Personalised Activities

Terms & Conditions

Terms and Conditions

1. We are able to hold a date for 48 hours while you gather deposits and agreement from the rest of your party.

2. If we do not hear from you in this time we will release the dates on your booking and these may be booked up by another party, so to avoid disappointment please do stay in touch.

3. A booking is not secured until the deposit is paid in full.

4. A 20% refundable deposit is required to secure the booking. Refundable up to 90 days before arrival

5. The balance of your stay will be due 60 days before the arrival date.

6. No later than 60 days before the date of your arrival. If we do not receive balance payment when due we may assume this to be a cancellation and release the dates. This will also result in loss of refundable deposit and loss of the bookings dates.

7. If a booking is cancelled less than 60 days before your stay, no paid monies will be refunded. However we will work together to see if we could move your stay or transfer to another one of our properties.

8. A refundable damage deposit (varies depending on property) is required before your stay. This will be returned in full after your stay, pending no damage.

9. This does not limit liability, claims may be made against you should the damage exceed the deposit. Please see rental condition on further details on the damage deposit

10. Should your party numbers increase or decrease we must be informed at least 7 days before your say

11. Payments should be made online via our website or payment links

12. Please check your payment amounts thoroughly and let us know of any discrepancies as soon as possible.

13. If we have to cancel a booking due to issues at the property you will be offered an alternative date.

14. We cannot be responsible for any issues preventing you and/or your guests attending the booking which are out of our control. Please refer to your travel insurance coverage.

15. Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise an additional cleaning charge will be levied. Please note that the convention for UK Holiday Homes and Serviced Apartments is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning accepted).

16. Pets: We are happy to accept bookings for well behaved dogs to all our properties

The guest may only bring such pets as are booked in by the guest at the time of booking (or advised and invoiced shortly after the booking is made). A charge of £25.00 per dog, per stay (not per night) will be made for up to two pets, which is the maximum number we will allow. We may accept more at Birch Stays discretion, please contact us directly for such requests

Pets are not permitted on any beds or on any furniture in the property. If damage or extra cleaning is caused by pets, the Guest will be billed for that charge. No garden or terrace is guaranteed as secure for dogs, even if described as private or enclosed.

17. Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times. Guests should put all furniture etc. back to where it was at the beginning of the rental period.

Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items. Birch Stays Ltd will not be liable to reimburse or compensate any guest for any loss of personal possessions during, or after the period of tenancy

18. Complaints: Birch Stays inspect the standard of facilities in all properties on a regular basis but cannot accept responsibility for any changes made by our providers since the last inspection, or failure by the providers to keep the property dry, clean, and in good repair or to have all the items mentioned on the website. It is essential that you contact us during your stay (details are listed in the welcome guide and on the website) with any complaints, or reasonable requests so that they are able to help rectify your complaint / accommodate your request in reasonable time during your stay. We are locally based and operate extended hours to assist in such requests. Complaints received after departure cannot be accepted as the Owner thereby has no opportunity to resolve the complaint at the time. Birch Stays cannot be held responsible for any perceived inadequacies in any of the properties. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such, their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.

19. Disputes: No complaints can be considered unless notified during the Guests’ stay in the property. It is the duty of Guests to minimise any loss to them and therefore it is their responsibility to inform Birch Stays at the earliest possible opportunity of any problem.

Accidents howsoever caused during the holiday are not the liability of Birch Stays. However the responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Owner and the property maintenance provider. Complaints received after departure cannot be accepted as the Owner thereby has no opportunity to resolve the complaint at the time.

20. Liability: The Birch Stays Ltd cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by, or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy. The maximum liability accepted by the Birch Stays Ltd will be the total cost of the holiday as paid by the guest to the Birch Stays Ltd. No other expenses such as travelling costs or alternative accommodation will be accepted.

21. Waiver: The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute, and shall not be construed as a waiver of such term or right.

22. Noise monitors. Our industry is facing an issue with large illegal events taking place at country properties across the UK. As such some of our houses have Nosie monitors and CCTV / Ring systems as cautionary measures to prevent such events. Where exterior CCTV has been installed, they do not look inside the property or at hot tubs. Where sound monitors have been installed the technology does not record or listen to sounds or conversations, it simply reports if the decibel levels exceed a set limit that will cause a disturbance. We must stress that your privacy will be respected at all times. These measures are in place to ensure we can safeguard our properties and so they can be enjoyed to their full potential.

23. Electric Vehicles. Electric vehicles are not to be charged from our electricity supply at any of our properties. Kindly use the Zapmap app to find the nearest public charging place to the property.

General House Rules;

1. We ask all guests to be respectful of other residents, staff and neighbours. If these rules aren’t adhered to we reserve the right to ask you to leave the premises

2. All of our properties are situated on or near to residential areas, we expect our guests to be respectful and keep the noise to an acceptable level.

3. We ask all guests to adhere to the rules regarding hot tub use which are listed in the hot tubs Ts & Cs. No use of hot tubs after 10pm in all Birch Stays properties.

4. If the hot tub rules and guidelines are not adhered to we reserve the right to turn off, empty the tub and deem unusable for the remainder of your stay.

5. We must be notified of any extra guests before your stay, we are more than happy to have day guests at the property but would need advance notice.

6. Each property has a maximum guest capacity for sleeping purposes, this must not be exceeded.

7. Any accidents, breakages or damage to any items must be reported to management as soon as possible, at a minimum on the day of the accident and worst case before you leave.

8. We cannot be held responsible for any personal accidents or damage caused to personal property due to ignoring house rules and instructions.

9. We cannot be responsible for the return of personal belongings left during your stay.

10. We are not responsible for vehicles left on or near the premises.

11. No outside caterers or suppliers are to be organised without prior consent.

12. No fireworks of any kind allowed at any of our properties, as we operate in residential areas.

13. No events to be held at any of our properties without prior consent.

14. No equipment or outdoor/indoor structures to be used without consent.

15. Any equipment hired from Birch Stays is done at your own risk. Birch Stays do not take responsibility for any injuries

Failure to follow the rules during your stay will result in the loss of part or all of your damage deposit.

We encourage all of our guests to invest in travel insurance before your stay, this will cover you in case of any issues meaning you are not able to attend your booking and cancellation is not possible.

We cannot be responsible for any guests unable to attend our properties due to issues out of our control.

We will of course endeavour to help with anything we can either prior to, during or after your stay.

Hot Tub Disclaimer and Rules

Many of our properties have a hot tub for the use of you and your group during your stay. The Hot tub can be a pleasurable and relaxing experience, however for your safety and enjoyment there are strict rules and guidelines that must be adhered to when using it.

We accept no responsibility for any reactions or illness you might experience following the use of our hot tub.

The signatory is responsible for making sure that all members of their party are aware of, and strictly adhere to the guidelines.

Hot tubs are always emptied, cleaned and refilled with fresh water between bookings. Please note that a member of staff may visit during your stay to check the water and balance chemicals as necessary.

It is vital that the spa stays clean for your own safety. Dirty water can result in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals. This in turn can lead to nasty microbiological bacteria multiplying rapidly causing a number of serious hazards to user’s health. Over-use of the hot tub and prolonged use by individuals can lead to skin irritation and rashes.

If the hot tub is over-used and the water becomes dirty, we will need to drain down, sanitise, and re-fill it. Guests should be aware that failure to maintain a clean hot tub may lead to it being put out of use during your stay. The hot tub must not be used unless the water is completely clean and clear.

It is very important that the Hot tub is never switched off at the mains switch (even if you are not using it). There may be an extra charge deducted from your damage deposit if the tub is switched off during your stay. We ask all guests to shower before use of the hot tub.

There may be a floating Chemical Sanitising Dispenser in the hot tub. It is vital that this is left in the hot tub when the tub is not in use.

IMPORTANT RULES

1. Please shower before using the hot tub.

2. Extreme caution must be exercised to prevent unauthorised access by children. The hot tub cover must remain closed at all times unless a responsible adult is present.

3. No one under 16 is permitted in the tub. Children under four are unable to regulate their body temperatures suitably and the hot tub may be particularly dangerous to them. Children’s skin is delicate and can be particularly susceptible to skin complaints following hot tub use.

4. Remind everyone that wet surfaces can be very slippery. Make sure everyone takes care entering and leaving the tub.

5. Under no circumstances remove the operating panel on the tub.

6. Do not remove suction fittings (filter standpipes) located in the filter compartment.

7. Do not jump into the hot tub.

8. People with infectious diseases should not use the tub.

9. Keep all loose articles of clothing or hanging jewellery away from rotating jets and other moving components.

10. Do not take any glass or glass bottles into the hot tub, please use plastic cups.

SUNDAYS

The SUNDAYS promotion is a limited time offer to extend checkout times from 10am to 6pm on the day of departure. The offer is stays during the for the months of September, October, November and December for the year 2023. The offer is only available for bookings made after 24th September 2023 when the code SUNDAYS is used when the booking is made.

The offer is subject to availability and Birch Stays ability to provide a late check out based on existing bookings.

Only one offer can be redeemed per stay. There must be a minimum booking of 2 nights.

The promotion is only available for bookings made on the Birch Stays website or directly with the team. Any bookings made via third parties (such as AirBnB / Virbo / Booking.com) cannot claim the SUNDAYS promotion. 

If you cancel your break at any time, the promotion offer is no longer applicable to you and will not be reimbursed in any other format. This offer cannot be held or transferred to any dates that you chose to book in the future. This offer is non-transferable and cannot be moved to a booking in a different guest’s name. 

All vouchers, discounts and offers are subject to change or cancellation and can be withdrawn at any time. This can be without any prior notice and without refund or compensation. Our team reserve the right to refuse the use of any vouchers, discounts or offers at any time. New vouchers, discounts and offers bearing the same name supersede prior ones in circulation.

THE BODORGAN INN OPEN

The BODORGAN INN OPEN promotion is a limited time offer for Birch Stays to assist with the organisation of a golf holiday with a minimum 3 night stay at Bodorgan.

The promotion is based on a minimum of 16 guests, and includes 3 night stay at Bodorgan Inn, 3 rounds of golf, 1 cooked evening meal at Bodorgan Inn and 2x 90 pint beer kegs.

The prices listed are FROM prices. The final price is based upon dates selected, seasonal rates and the final green fees for the selected 3 courses.

The promotion is only available for bookings made on the Birch Stays website or directly with the team. Any bookings made via third parties (such as AirBnB / Virbo / Booking.com) cannot claim the SUNDAYS promotion. 

If you cancel your break at any time, the promotion offer is no longer applicable to you and will not be reimbursed in any other format. This offer cannot be held or transferred to any dates that you chose to book in the future. This offer is non-transferable and cannot be moved to a booking in a different guest’s name. 

All vouchers, discounts and offers are subject to change or cancellation and can be withdrawn at any time. This can be without any prior notice and without refund or compensation. Our team reserve the right to refuse the use of any vouchers, discounts or offers at any time. New vouchers, discounts and offers bearing the same name supersede prior ones in circulation.