FAQ's
For Guests
For the best price you can book directly on the website. Please enter your dates into the booking calendar on each stay page and follow the booking form.
Of course. We understand how difficult it can be to coordinate large group and family holidays. We can normally hold a property for 24 hours. However in times of very high demand we may not be able to hold dates.
If you are placing a booking within 60 days of the check in date, full payment and all fees will be required. If you are booking for check in dates further away than 60 days, a booking deposit of 30% of the booking value will be required in order to confirm your booking. Balance payments are due 60 days before arrival.
Automatic payment link will be sent 60 days before arrival. Please be aware that this notification might accidentally end up in your email junk.
Our standard check in time is 4pm and check out time is 10am. Where possible we do try and allow guests earlier access and later check outs so you can enjoy your holiday even more.
We will always try and help! We encourage you to request any such requests as soon as possible to allow the maximise time or us to coordinate with the house teams.
No, all of our properties are supplied with towels, for showering and bathing at the property. For those visiting the coast, the beach, using a hot tub, or who are bringing pets we ask that guests bring plenty of their own beach or pet towels.
The guest may only bring such pets as are booked in by the guest at the time of booking (or advised and invoiced shortly after the booking is made). A charge of £25.00 per dog, per stay (not per night). We may accept more at Birch Stays discretion, please contact us directly for such requests. A small number of our homes are not dog friendly so please check the T&Cs upon booking.
All of our properties are luxurious homes that are well-loved and looked after. As a result, owners may take a cautionary deposit to protect from any accidental damage or breakages during your stay. The security deposit is usually returned in full up to 5 days after checking out. In the event of any deductions from the deposit we will provide you with an itemised bill.
We understand that plans change. Depending on how far away from arrival date you are, we may be able to amend, cancel or transfer your booking. Please enquire with us as each individual booking will vary.
If a booking is cancelled less than 60 days before your stay, no paid monies will be refunded. However we will work together to see if we could move your stay or transfer to another one of our properties. A very small number of the homes have non refundable deposits, so please check the T&Cs upon booking. Cancellation requests and notices are to be issued to hello@birchsays.com
A cancellation request must be made in writing to hello@birchstays.com or directly on the booking platform/ guest portal.
Yes. VAT invoice can be provided on certain houses. Please email hello@birchstays.com to find out.
Yes we do! Please refer to our wedding page at https://birchstays.com/wedding-venues/ for the list of homes where we can host weddings and contact concierge@birchstays.com
Please email our guest service team at hello@birchstays.com and will endeavour to return your missing items.
We love to read our guest reviews. Following your stay you will be provided with a link to leave a review, and once completed, you will enter into a draw to win a free stay with us.
24 hours prior to your arrival, you will receive an email containing the properties postcode and proper address.
Some of our properties are equipped with a home electric charging point, however charges may still apply. The majority of our properties are located within range of a public charging point. It is advised to check before your stay. Please contact hello@birchstays.com
You are in luck. Some of our homes allow Stag and Hen parties and we can even help with some of the arrangements. Please email hello@birchstays.com for more information.
We would love to host you for longer. For more information on the houses available for longer term rentals please visit our Longer Stays Page https://birchstays.com/holiday-lets/long-term-stays/.
Please check your junk folder and that the email you provided is correct. Any issues please contact us on hello@birchstays.com
Upon booking you will be sent our ‘welcome guide’ which features many of our trusted, tested and recommended local activities, attractions and places to dine.
For Owners
Please get in Touch with us via e-mail on the first instance to hello@birchstays.com and we will arrange a quick call to discuss your home.
In most circumstances we can work alongside other agencies in an attempt to demonstrate the quality service that Birch Stays can provide.
No. We provide our homeowners with the same flexibility and personal level of service as we do to our guests, something that is not possible from national based agencies. There are no fixed and long contracts, just 1 month’s notice.
Use your own home absolutely whenever you like. We will always work around you and any bookings for your family and friends.
Each agreement is bespoke to the home and the owner’s needs. As opposed to most agencies, Birch Stays can provide a complete solution to holiday rentals. Our standard service would include booking generation, customer management, interior design, property maintenance, management of cleaners, turnarounds and laundry, integration to our property management platform and online marketing. However we can also provide a booking and customer communication only service and work alongside your existing team.
We also appreciate you may have existing arrangements with suppliers and cleaning teams in place, and as such we can seamlessly integrate with your existing team.
Being holiday home owners ourselves, we know the importance of cost mitigation. We can review your current expenditure levels to identify cost savings and cost-effective suppliers.
We would be delighted to advise you on your current cleaning and turnaround strategy. We can help homeowners create bespoke checklists and integrate such requirements into our cleaning app. We can also introduce new suppliers if required.
The commission rates applied are tailored to you and your property. There are no hidden fees, subscriptions or marketing charges. Our fees usually range between 12.5% + VAT to 20%+VAT.
The homeowners benefit from; 24/7 access to real time booking data and notifications, cleaning reports & checklists from each turnaround [such checklists are pre-agreed with the owners], the ability to block own usage directly into the calendars, for our system to control heating devices & hot tubs based on guest arrivals & departures and use of dynamic pricing tools to maximise occupancies and revenue levels. Our system and software allows us to connect with the latest technology and pass on the benefits to our guests and homeowners alike.
