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FAQ's
For Guests
How do I book the property that I would like to stay in?
Are you able to place a property on hold, whilst i consult with my guests about the booking?
What are the booking payment terms
How do I pay my final balance?
When can I check in/check out?
Can we check out later and/ or check in earlier?
Do I have to bring my own towels?
Can I bring my dog?
What is the security deposit?
Can i change my booking?
What if I need to cancel my booking?
How do I cancel my booking?
Can I request a VAT invoice?
Do you host weddings?
I have left something in the holiday home, how can I get it back?
How can I leave a review?
How do I view the directions to the property?
Can I charge my electric vehicle?
Do you allow for Stag and Hen groups?
Do you offer longer term accommodation?
Why didn’t I didn’t get a confirmation email?
Can you provide local recommendations?
For Owners
I am interested in joining the Birch Stays collection, what is the best way to contact you?
I am currently marketing my holiday let with another management company. Am I able to market with Birch Stays also?
Will I be tied into a contract with Birch Stays?
When can I use my holiday home?
What services can Birch Stays provide?
Can Birch Stays work with our existing team?
Can you help us reduce costs?
Can Birch Stays help with our cleaning performance?
What are the fees involved?
What technology and software do Birch Stays use?
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